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FAQ


Let’s play a game of 20 questions. It’s our favourite!


TIPS AND TRICKS

Do the following for best results : 

Brush teeth before treatment. 

Use twice daily for 9 consecutive uses.

Avoid drinks such as red wine, coffee and tea before and after application (minimum 1hour).

Avoid staining food and drink for the duration of the treatment (coffee, tea, wine, any food and drink loaded with sugar).

Repeat treatment every 3-6 months for your best smile. 

Follow care instructions to ensure longevity of your kit. 

 

THE GETTING TO KNOW YOU STUFF

Why is peroxide so bad for your teeth?
Peroxide is a nasty chemical that can damage your enamel, burn your gums and leave your teeth sensitive or in pain. It's so strongly abrasive that it's very highly regulated. Nevertheless, bad user experience is very common.

What’s so special about Pop Smile Teeth Whitening formula?
Cutting right to the chase – we like your style! To create our Pop Smile kits, we headed to the home of white teeth, the USA, to produce our NEW, clinically proven, peroxide-free teeth whitening and protecting formula. But we didn’t just want something that worked, we wanted something you’d LOVE to use. So we hand-picked only the very best 99% natural, mouth-friendly ingredients.

Enriched with the superpowers of Cranberry, Peppermint, Aloe Vera and Chamomile, our 3-step formula will whiten your smile by up to 8 shades, promote teeth and gum health and freshen your breath. We call it the Pop Smile triple threat.

Why is te Pop Smile peroxide-Free kit better than other kits involving peroxide?
We promote large smiles and healthy mouths. Why promoting nasties when you can get same results with Pop Smile peroxide-free formula?

What’s the deal with the LED Light?
Good question. The LED activator activates the Pop Smile formula for faster whitening and even brighter results. This means you’ll get great results in only 10 minutes. Our LED activator also has the most bulbs on the market, making results 5 times faster. We don’t mess around.


THE INSTRUCTION STUFF

How do I use all the products?
Accelorator  Swabs
These swabs prepare the teeth for the whitening gel and ensure maximum results and minimal fading over time.

  1. Hold dispenser at the collar in the middle, keeping the cotton swab upright and on top.
  2. With the other hand, grasp the mid-point of the lower hollow shaft and slide it up slowly and smoothly until the cotton swab becomes moistened with liquid.
  3. Use the swab tip to lightly scrub and apply the liquid on the front surfaces of teeth.
  4. Scrub each tooth for 3-5 seconds, using a circular technique.
  5. Proceed with your treatment as usual.
Teeth Whitening Kit
Open the backing of the LED activator and remove plastic tab between the batteries.
  1. Boil water and pour with care into a flat container, allowing to cool slightly. Using the handle tabs on the whitening trays, place trays in hot water for 5 – 7 seconds only.
  2. Prep your teeth with accelerator swabs (see instructions above).
  3. Apply a thin line of gel to the outer wall of both mouthguard trays. Each tray needs 0.5ml of gel.
  4. Fit trays firmly against the front of teeth, removing excess gel from the gums.
  5. Smile and place the LED light in front of your teeth. Close mouth and press the white button to activate the light. Sit back, relax and get ready for your bright, new Pop Smile!
  6. After 10 minutes your LED will turn off. Remove the LED device and trays. Rinse mouth and trays with lukewarm water.
We recommend completing your 3 syringe program (9 full treatments) over a 5 day period. Repeat every 3 to 6 months as needed to maintain your dazzling smile.

Teeth Whitening Pen
Use the whitening pen for touch ups between treatments. And before dates.
  1. Ensure teeth are dry and free of excess moisture.
  2. Twist pen to dispense gel.
  3. Brush a thin layer of gel onto teeth, avoiding the gum line.
  4. Wait 60 seconds.
  5. Rinse mouth with lukewarm water. 

THE TIMING STUFF

How often should I whiten my teeth?
We recommend completing your 3 syringe program (9 full treatments) over a 5 day period, then repeating every 3 to 6 months as needed. You can purchase pre-treatment swab refills (6 treatments) and syringe refills (9 treatments) every 3 to 6 months to maintain your Pop Smile. Our Whitening Pen is your BFF for on-the-go touch ups during and between treatments.

How long will my new smile look awesome?
That kinda depends on how much you love soda, coffee and red wine. We’re all different, but on average the results from the recommended 9 applications will last 3 months.


THE SAFETY STUFF

Will the gel hurt my teeth?
We’d never do that to you! We’ve added Sodium Bicarbonate to our teeth whitening gel to maintain a high PH level. Our gel is not acidic so there’s no risk of tooth sensitivity or damage to your enamel. Our Pre-Treatment Swabs also minimise sensitivity. Feel better?

Yeah, but who actually says it’s safe?
Our products are EU, FDA/US and NICNAS compliant. Please contact us if you have any concerns.

OK. But I’m Pregnant.
Congratulations! When used as directed, the peroxide-free gel is safe for pregnant and breastfeeding women; however, please consult a medical professional before use.

Do I need to visit a dentist to use my Pop Smile Kit?
Nope. We know you’re time poor, so we made our teeth whitening kits for easy and mess-free use at home. You can whiten your teeth from the comfort of your couch. BUT if you haven’t seen your dentist in a while, you should totally do that anyway. Tell him we sent you.

Can I use with my veneers or braces?
Pop Smile products will whiten real teeth only. Results may be inconsistent on teeth with braces, so we recommend waiting until removal for your Pop Smile makeover.

Whoops. I swallowed some gel! What do I do?
No need to stress, our whitening gel is completely safe. We’d recommend a more delicious snack, but no harm done.


THE SCIENCEY STUFF

Our superpower ACTIVE ingredients;

Glycerin, Sodium Bicarbonate, Chondrus Crispus (Carrageenan) powder, Xylitol, Sorbitol, Mentha Piperita (peppermint) oil, Vaccinium Macrocarpon (Cranberry) Seed Oil, Aloe Barbadensis (Aloe Vera) Gel, Anthemis Nobilis (Chamomile) Flower Extract, Cocamidopropyl Betaine


THE HELP ME STUFF

My LED light isn't working, what do I do?
Don’t panic. Open the battery cover on the back of the LED device and remove the plastic sheet between batteries. That’ll do it. (please only clean your LED Device with a cloth, it isn't a fan of getting wet!) 


THE DELIVERY STUFF

INTERNATIONAL STANDARD DELIVERY TIMES & COSTS

USA: 1-8 business days. FREE! (DHL)
Australia, NZ: 1-10 business days. FREE! (Australia Post) 
Singapore: 2-3 business days. FREE! (Ninja Van) 

UK: 7-14 business days. FREE!
France: 4-8 business days. FREE!
South-East Asia: 5-10 business days. FREE!
Qatar, UAE, Saudi: 7-10 business days. FREE!
Canada: 4-8 business days. FREE!
Europe, Switzerland: 4-8 business days. FREE!
Rest of the World: 7-14 business days. FREE!

INTERNATIONAL EXPRESS DELIVERY TIMES

North America: 1-4 business days.
Asia Pacific: 2-8 business days. 
Europe: 2-7 business days. 
Middle East and Africa: 2-9 business days. 

 

For more details about our delivery policy please refer to our Delivery Policy section.

We are unable to deliver to Cuba, Iran, North Korea, The Balkans, Palestine, Iraq, Libya, Cote d'Ivorie, Congo, Liberia, Sudan, Syria, Zimbabwe, Micronesia, Palau, Saint Pierre and Miquelon and Tukmenistan

Find more details about our delivery policy here.
   
     
  
           
THE MONEY STUFF

Are there any extra costs?

Your order may be charged customs fees upon delivery. These fees are determined by your local customs office, not Pop Smile.

If payment of additional fees is refused at the time of delivery, the shipment will be returned to us. At that point, we can refund your purchase price, not including shipping costs.