We now ship from the US, Singapore and Australia
INTERNATIONAL STANDARD DELIVERY TIMES & COSTS
UK: 6-10 business days. FREE!
France: 5-7 business days. FREE!
South-East Asia: 5-10 business days. FREE!
Qatar, UAE, Saudi: 7-10 business days. FREE!
Canada: 4-8 business days. FREE!
Europe, Switzerland: 4-8 business days. FREE!
Rest of the World: 7-14 business days. FREE!
INTERNATIONAL EXPRESS DELIVERY TIMES
North America: 1-4 business days.
Asia Pacific: 2-8 business days.
Europe: 2-7 business days.
Middle East and Africa: 2-9 business days.
(Please note that Hong Kong, China, Germany, Laos and Italy can only be delivered using the paid International Express Service due to restrictions with the postal services in each of those countries when carrying batteries in the LED device).
After placing your order, you will receive an order confirmation email, which confirms your order number, item purchased and delivery address.
Please be patient if your order confirmation isn’t delivered to your inbox straight away – it can take a couple of hours. Please ensure that you're checking the correct email address you used to purchase your tea with and check it hasn’t been filtered into your spam/junk mail.
Where are my Pop Smile goodies?
Please note that we work with DHL to deliver your order in the US and also internationally and they stipulate a 1 to 8 day delivery period for the US and a 10 to 14 day period internationally. On the rare occasion, there are delays and delivery duration may extend beyond these expected time frames.
Please contact DHL with specific delivery issues that they can resolve faster than we can but please email us if you have contacted the delivery company and are still having difficulties with your order email@example.com
In Australia we work with Australia Post and delivery will be 1 to 10 days depending on state.
In Singapore we work with Ninja Van and delivery can come on the same day of order or within 2 to 3 days.
Where do we deliver to?
Delivery restrictions outside our control mean that we cannot deliver to Cuba, Iran, Libya, North Korea, The Balkans, Cote d'Ivorie, Congo, Iraq, Liberia, Sudan, Syria, Zimbabwe, Micronesia, Palau, Palestine, Saint Pierre and Miquelon and Tukmenistan.
Please always let us know where you want your Pop Smile products via email firstname.lastname@example.org
If you receive a faulty or damaged product you can return your order, within 60 days of purchase to our warehouse for a speedy replacement. Please note, that returns must be unopened and in the original packaging.
We believe that in order to have the best possible online shopping experience, our customers should not have to pay for return delivery. So, if you would like to return your product for FREE, please do contact us prior to sending it back to us at email@example.com
DUTIES AND TAXES
Your order may be charged customs fees (taxes, duties, processing fees, brokerage fees, etc.) upon delivery.Unfortunately, Pop Smile has no control over these fees as they are decided and charged by your local customs office.
If payment of additional fees is refused at the time of delivery, the shipment will be returned to us. At that point, we can refund your purchase price, not including shipping costs.
|Country||Country Code||Non-dutiable threshold||Import clearance fee||Duty collection on delivery||Duty collection at local post office||Duty payment per bank transfer before delivery|
|Austria||AT||22 EUR||10 EUR||Yes||Yes||No|
|Belgium||BE||22 EUR||12/30 EUR||Yes||Yes||No|
|Czech Republic||CZ||22 EUR||8.8 EUR||Yes||Yes||Yes|
|Denmark||DK||11 EUR||21 EUR||No||Yes||No|
|Finland||FI||5 EUR||24.80 EUR||No pick up at customs only||No pick up at customs only||No pick up at customs only|
|France||FR||22 EUR||12 EUR||Yes||No||No|
|Germany||DE||22 EUR||2.60 EUR||Yes||No||No|
|Hungary||HU||22 EUR||5/30 EUR||Yes||No||Yes|
|Ireland||IE||39 EUR||6 EUR||Yes||No||No|
|Italy||IT||22 EUR||11 EUR||Yes||No||No|
|Netherlands||NL||22 EUR||12.50 EUR||Yes||No||No|
|Poland||PL||150 EUR||1 USD||Yes||Yes||Yes|
|Portugal||PR||25 EUR||2.50 EUR||Yes||Yes||No|
|Spain||ES||22 EUR||4.40 EUR||No||No||Yes|
|Sweden||SE||22 EUR||9 EUR||No||Yes||No|
|UK||GB||15 GBP||8 GBP||No||No||Yes|
|Arab Emirates||AE||1000 SAR||No fee||No||No||No|
|Cyprus||CY||45 EU||3.42 EUR||Yes||Yes||Yes|
|Estonia||EE||22 EU||6.50 EUR||Yes||Yes||Yes|
|Lithuania||LT||75 LTL||14 LTL||Yes||Yes||Yes|
|Latvia||LV||22 EU||No fee||No||No||No|
|Malta||MT||23 EUR||No fee||No||No||No|
|Slovenia||SI||22 EUR||3 EUR||Yes||Yes||Yes|
|Slovakia||SK||22 EUR||No fee||No||No||No|
|Switzerland||CH||62 CHF||14-72 CHF||Yes||Yes||No|
|Russia||RU||1000 EUR||2 USD||No||Yes||No|
|Australia||AU||1,000 AUD||No fee||No||No||Yes|
|Japan||JP||100 USD||2.10 USD||Yes||Yes||Yes|
|Singapore||SG||310 USD||11.50 USD||Yes||Yes||No|
|South Korea||KR||134 USD||2.20 USD||Yes||Yes||Yes|
|Taiwan||TW||3000 TWD||No fee||No||No||No|
|Chile||CL||30 AUD||600 CLP||Yes||Yes||Yes|
|Brasil||BR||50 USD only C2C||No fee||No||Yes||No|
|Mexico||MX||300 USD||3 USD||No||Yes||No|