FREE WORLDWIDE DELIVERY

Delivery Information

DELIVERY

We now ship from the US, Singapore and Australia

INTERNATIONAL STANDARD DELIVERY TIMES & COSTS

USA: 1-8 business days. FREE! (DHL)
Australia, NZ: 1-10 business days. FREE! (Australia Post) 
Singapore: 2-3 business days. FREE! (NinjaVan)

UK: 6-10 business days. FREE!
France: 5-7 business days. FREE!
South-East Asia: 5-10 business days. FREE!
Qatar, UAE, Saudi: 7-10 business days. FREE!
Canada: 4-8 business days. FREE!
Europe, Switzerland: 4-8 business days. FREE!
Rest of the World: 7-14 business days. FREE!

INTERNATIONAL EXPRESS DELIVERY TIMES

North America: 1-4 business days.
Asia Pacific: 2-8 business days. 
Europe: 2-7 business days. 
Middle East and Africa: 2-9 business days. 

(Please note that Hong Kong, China, Germany, Laos and Italy can only be delivered using the paid International Express Service due to restrictions with the postal services in each of those countries when carrying batteries in the LED device). 

Order Confirmation

After placing your order, you will receive an order confirmation email, which confirms your order number, item purchased and delivery address.

Please be patient if your order confirmation isn’t delivered to your inbox straight away – it can take a couple of hours. Please ensure that you're checking the correct email address you used to purchase your tea with and check it hasn’t been filtered into your spam/junk mail.

Where are my Pop Smile goodies?

Please note that we work with DHL to deliver your order in the US and also internationally and they stipulate a 1 to 8 day delivery period for the US and a 10 to 14 day period internationally. On the rare occasion, there are delays and delivery duration may extend beyond these expected time frames.

Please contact DHL with specific delivery issues that they can resolve faster than we can but please email us if you have contacted the delivery company and are still having difficulties with your order hello@popsmile.com

In Australia we work with Australia Post and delivery will be 1 to 10 days depending on state. 

In Singapore we work with Ninja Van and delivery can come on the same day of order or within 2 to 3 days. 

Where do we deliver to?

Delivery restrictions outside our control mean that we cannot deliver to Cuba, Iran, Libya, North Korea, The Balkans, Cote d'Ivorie, Congo, Iraq, Liberia, Sudan, Syria, Zimbabwe, Micronesia, Palau, Palestine, Saint Pierre and Miquelon and Tukmenistan. 

Please always let us know where you want your Pop Smile products via email hello@popsmile.com

RETURNS

FREE Returns

If you receive a faulty or damaged product you can return your order, within 60 days of purchase to our warehouse for a speedy replacement. Please note, that returns must be unopened and in the original packaging.

We believe that in order to have the best possible online shopping experience, our customers should not have to pay for return delivery. So, if you would like to return your product for FREE, please do contact us prior to sending it back to us at hello@popsmile.com

DUTIES AND TAXES

Your order may be charged customs fees (taxes, duties, processing fees, brokerage fees, etc.) upon delivery.Unfortunately, Pop Smile has no control over these fees as they are decided and charged by your local customs office.

If payment of additional fees is refused at the time of delivery, the shipment will be returned to us. At that point, we can refund your purchase price, not including shipping costs.

Country Country Code Non-dutiable threshold Import clearance fee Duty collection on delivery Duty collection at local post office Duty payment per bank transfer before delivery
Austria AT 22 EUR 10 EUR Yes Yes No
Belgium BE 22 EUR 12/30 EUR Yes Yes No
Czech Republic CZ 22 EUR 8.8 EUR Yes Yes Yes
Denmark DK 11 EUR 21 EUR No Yes No
Finland FI 5 EUR 24.80 EUR No pick up at customs only No pick up at customs only No pick up at customs only
France FR 22 EUR 12 EUR Yes No No
Germany DE 22 EUR 2.60 EUR Yes No No
Hungary HU 22 EUR 5/30 EUR Yes No Yes
Ireland IE 39 EUR 6 EUR Yes No No
Italy IT 22 EUR 11 EUR Yes No No
Netherlands NL 22 EUR 12.50 EUR Yes No No
Poland PL 150 EUR 1 USD Yes Yes Yes
Portugal PR 25 EUR 2.50 EUR Yes Yes No
Spain ES 22 EUR 4.40 EUR No No Yes
Sweden SE 22 EUR 9 EUR No Yes No
UK GB 15 GBP 8 GBP No No Yes
EUROPE Others
Arab Emirates AE 1000 SAR No fee No No No
Bahrain HR No No fee No No No
Cyprus CY 45 EU 3.42 EUR Yes Yes Yes
Estonia EE 22 EU 6.50 EUR Yes Yes Yes
Lithuania LT 75 LTL 14 LTL Yes Yes Yes
Latvia LV 22 EU No fee No No No
Malta MT 23 EUR No fee No No No
Slovenia SI 22 EUR 3 EUR Yes Yes Yes
Slovakia SK 22 EUR No fee No No No
Switzerland CH 62 CHF 14-72 CHF Yes Yes No
Russia RU 1000 EUR 2 USD No Yes No
ASPAC
Australia AU 1,000 AUD No fee No No Yes
Hongkong HK Unlimited No fee No No No
Japan JP 100 USD 2.10 USD Yes Yes Yes
Singapore SG 310 USD 11.50 USD Yes Yes No
South Korea KR 134 USD 2.20 USD Yes Yes Yes
Taiwan TW 3000 TWD No fee No No No
America/Africa
Chile CL 30 AUD 600 CLP Yes Yes Yes
Brasil BR 50 USD only C2C No fee No Yes No
Mexico MX 300 USD 3 USD No Yes No